Your order is an offer to HQI to buy the product(s) in your order. When you place an order to purchase a product from HQI, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Despatch Confirmation E-mail. Your contract is with HQI. Without affecting your right of cancellation set out in section 4 below, you can cancel your order for a product at no cost any time before we send the Despatch Confirmation E-mail relating to that product.
This right to cancellation does not exist for certain product groups and services, including personalized materials. You agree that you will receive invoices in electronic form. Electronic invoices are sent to you in PDF, to the email address you provided for sending the invoice, if you have not entered this field the invoice will be sent to your login email address
The delivered products remain the property of HQI until they are paid in full to HQI. They can always be due and payable after not paying within a reasonable period of time. (see payment terms)
All prices do not include sales tax if you are a professional customer.
Despite our greatest efforts, some products in our catalog may have the wrong price. We check the prices when we process your order and before we invoice. If a product is wrongly priced and the correct price is higher than the price on the website, we will contact you before sending the goods to ask if you want to buy the product at the correct price or if you cancel order. If the correct price of a product is lower than the price indicated by us, we will calculate the lower price and send the product to you.